Refund Policy

Introduction

At Nightshade AI, we strive to ensure complete satisfaction with our services. This Refund Policy outlines our procedures and conditions regarding refunds for our services.

By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase from us.

Service-Specific Refund Terms

Custom AI Project Development

For custom AI project development, including internal tools, MVP development, and chatbot development, our refund policy is as follows:

• Project Initiation Fee: The project initiation fee is non-refundable once project planning has begun.
• Milestone Payments: Payments made for completed milestones are non-refundable as they represent compensation for work already performed.
• Cancellation During Development: If a project is cancelled before completion, you may be eligible for a partial refund of any prepaid amounts for milestones that have not yet been started. This will be assessed on a case-by-case basis.

Subscription Services

For subscription-based services, the following refund conditions apply:

• Cancellation Within 7 Days: If you cancel your subscription within 7 days of the initial purchase and have not substantially used the service, you may be eligible for a full refund.
• Ongoing Subscriptions: For ongoing subscriptions, payments are non-refundable for the current billing period. Cancelling your subscription will prevent future charges but will not generate a refund for the current period.
• Service Disruption: In the event of significant service disruption that prevents you from using the service, we may offer a prorated refund or account credit for the affected period.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at jondoescoding@proton.me with the subject line "Refund Request".
2. Provide your order or invoice number, the date of purchase, and the service purchased.
3. Explain the reason for your refund request in detail.
4. Our team will review your request and respond within 5 business days.

Refund requests will be evaluated based on the specific conditions outlined in this policy and the particular circumstances of your case.

Processing of Refunds

If your refund is approved, it will be processed as follows:

• Method of Refund: Refunds will be issued using the same payment method used for the original purchase when possible.
• Processing Time: Refunds typically take 5-10 business days to process, but may take longer depending on your payment provider.
• Partial Refunds: In some cases, we may offer partial refunds based on service usage or other factors.

Please note that processing fees, if any, may be deducted from the refund amount.

Exceptions to Refund Eligibility

Refunds may not be available in the following circumstances:

• Services that have been fully delivered according to specifications
• Custom-developed solutions that have been accepted as complete
• Requests made outside of any specified refund timeframes
• Services used in violation of our Terms and Conditions
• Services purchased with promotional discounts or as part of a special offer that specifically excluded refunds

Special Circumstances

We understand that special circumstances may arise. If you believe your situation warrants special consideration, please include these details in your refund request. We will review such cases individually.

In cases of demonstrable technical issues on our part that have significantly impacted your ability to use our services, we may offer extended refund options or alternative compensation.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will become effective when posted on this page with a new "Last Updated" date.

Any changes to our Refund Policy will not apply retroactively to purchases made before the change. The Refund Policy in effect at the time of your purchase will apply to that transaction.

Contact Us

If you have any questions about this Refund Policy, please contact us at jondoescoding@proton.me.